top of page

TERMS & CONDITIONS

Introduction

Welcome to Fernandes Farm ("we," "our," or "us"). By accessing or purchasing from our website and/or physical store, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services or purchasing our products.

Product Information

We offer a variety of fresh produce, flowers, and retail goods sourced from our family farm and trusted suppliers. All products are subject to availability and may vary in size, color, and appearance due to seasonal variations or natural conditions.

  • Product Descriptions: We strive to provide accurate descriptions of all our products. However, we cannot guarantee that all product descriptions, images, or prices are completely accurate, and we reserve the right to correct any errors.

  • Pricing: All prices are listed in USD and are subject to change without notice. Taxes will be applied where required by local, state, and federal law.

Ordering and Delivery

  • Ordering Process: You may place an order through our website, by phone, or in person at our farm store. Once your order is placed, you will receive an email confirmation with details of your purchase.

  • Delivery: We offer local delivery for retail florists within the southeast Massachusetts and Rhode Island area. Delivery fees will apply based on your location, and you will be informed of the cost during checkout. We aim to process and ship all orders within 2 business days. Please contact us with specific questions.

​

Note: We are not responsible for any delays or damages caused by third-party shipping services. Please ensure your delivery address is correct to avoid issues.

Returns and Refunds

We hope you're satisfied with your purchase. If you are not satisfied, please contact us within 4 days of receiving your order.

  • Produce: Due to the perishable nature of our produce, we only accept returns or exchanges for items that are damaged, spoiled, or incorrect.

  • Non-Perishable Goods: Returns for non-perishable retail items are accepted within 14 days of purchase, provided the items are unused and in their original packaging.

Refunds will be issued to the original method of payment once the return items are inspected.

Privacy and Data Collection

We value your privacy and are committed to protecting your personal information.

  • Collection of information: When you place an order, we may collect personal information such as your name, address, phone number, email, and payment details.

  • Use of Information: We use this information solely to fulfill your order, process payments, and communicate with you regarding your purchase. We do not sell or share your personal dataa with third parties.

  • Cookies: Our website may use cookies to improve your browsing experience. By using our site, you consent to the use of cookies.

For more details, please review our Privacy Policy in full.

Liability and Disclaimers

  • Limitation of Liability: While we take every effort to ensure the quality of our products, we are not responsible for any adverse reactions or damages that may arise from the consumption of our produce, flowers, or any other goods.

  • Health and Safety: It is your responsibility to properly inspect products before use. If you have allergies or other health concerns, please consult with a medical professional before consuming our produce or flowers.

Intellectual Property

All content on our website, including text, images, and logos, is the property of Fernandes Farm and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without our express permission.

Terms of Sale

  • Contracts for Bulk Purchases: If you have entered into a separate agreement for bulk purchases or a CSA (Community Supported Agriculture) membership, the terms of that agreement will apply in addition to these Terms and Conditions.

  • Sales Tax: Applicable sales tax will be added to your order during checkout based on your shipping address.

Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date at the bottom. By continuing to use our services after such changes, you agree to the revised Terms.​

Contact Information

If you have any questions or concerns about these Terms and Conditions or any of our products, please feel free to contact us:

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the competence courts of the Commonwealth of Massachusetts.

Last Updated: January 20, 2025

bottom of page